Publication

2011-09-09 - McGraw-Hill Education

Word Count

68,000 words, Guess

Page Count

272 pages

Physical Format

Paperback

Identifiers

  • ISBN-139780071771320
  • ISBN-100071771328
  • OCLC Control Number798922935
  • Better World Books9780071771320
  • Open LibraryOL28292474M

Classifications

  • LCCBF637.C45C78 2012

Description

The New York Times Bestseller!Learn how to keep your cool and get the results you want when emotions flare.When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:Prepare for high-impact situations with a six-minute mastery techniqueMake it safe to talk about almost anythingBe persuasive, not abrasiveKeep listening when others blow up or clam upTurn crucial conversations into the action and results you wantWhether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

First Sentence

When people first hear the term "crucial conversation," many conjure up images of presidents, emperors, and prime ministers seated around a massive table while they debate the future of the world.

Excerpt

When people first hear the term "crucial conversation," many conjure up images of presidents, emperors, and prime ministers seated around a massive table while they debate the future of the world.

Subjects

Other Editions

  • Crucial Conversations Tools for Talking When Stakes Are High, Second EditionPaperbackMcGraw-Hill Education2011-09-09
Show 10 more editions

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